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Frequently Asked Questions

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Merchandise Questions

Q: How do I receive a discount in the merchandise store?
A: Login or Join, then a 10% discount will automatically be applied to items except for items that include music.

Pre-sale Questions

Q: How do I receive a chance at pre-sale tickets?
A: By registering for the Bootleggers pre-sale powered by Ticketmaster Verified Fan via the link on your Bootleggers page.

Q: Why does the show I’m wanting to attend not have pre-sale access?
A: Not all shows have pre-sales. The pre-sale functionality is mainly intended for Luke’s headlining tour dates only.

Meet & Greet Questions

Q: How do I sign up for a V.I.B. Meet & Greet?
A: Login or join, then view the tour dates tab and tap the V.I.B. MEET & GREET button for the show you have tickets to. You must register by 11:59 PM the Sunday before your show to be eligible.

Q: Why does the show I’m attending not have a V.I.B. Meet & Greet button?
A: The V.I.B. Meet & Greet program is only available for shows on Luke’s headlining tour.

Q: How do I see the shows I’ve registered for a V.I.B. Meet & Greet or cancel a registration?
A: On your Bootleggers page.

Q: Where do I view my meet & greet photos?
A: View the meet & greet photos by clicking -PHOTOS under Meet & Greet within the menu.

Q: How do I download my meet & greet photos?
A: 1) Find the gallery for the show you attended and click on your photo with Luke, 2) gently hold down on your photo and click “save image” when prompted.

Q: What does pending status mean for my registration?
A: Pending means meet & greets for the show haven’t been selected yet. Once they are, your status will change to selected or not selected.

Q: Are Meet & Greets available for purchase?
A: No, meet & greets are not for sale.

Fan Club Questions

Q: If I was a member on the old site, is my account still active here?
A: Yes. Go to the login page, click the forgot your password link and enter the email that was used for your account on the old site. Reset your password and you’ll be good to go.

Q: What benefits do I receive by joining Luke’s fan club?
A: Ticketmaster Verified Registration link to sign up for pre-sale tickets*, registration access for meet & greets*, receive Luke’s news 1st and have it delivered via email, store discount (10%), and opportunity to attend yearly fan club party.
*Luke’s headlining tour dates only

Q: What is the Bootleggers Pass?
A: The pass gives Bootleggers exclusive access to official tailgates, discounts, and more surprises at participating shows on Luke’s headlining tour(s). 

Q: How do I download my Bootleggers pass?
A: On your Bootleggers page.

Q: How do I read the news on the site that was sent via email?
A: On the exclusive news tab within the menu.

Q: What email address will the reset password email come from?
A: The reset password email will come from [email protected]

RSVP Questions

Q: How do I RSVP for a show to keep track of the shows I’ve attended?
A: Visit the tour dates page, click the RSVP button and you’re set.

Q: How do I see the shows I’ve RSVP’ed for?
A: On your Bootleggers page.

Q: Is there a way to RSVP for past shows?
A: Yes, click view past dates button on the home page.

Tailgate Questions

Q: How do I register for a chance to attend a Bootleggers Tailgate?
A: Login or join, then view the tour dates tab and tap the TAILGATE button for the show you have tickets to.

Q: Will there be a Bootleggers Tailgate at every show?
A: Bootleggers Tailgates are only available at select Luke headlining tour dates. These dates will have a TAILGATE button beside them on the tour dates page.

Q: Will Luke be at the tailgates?
A: Unfortunately, to get ready to put on the best show possible for you, Luke won’t be able to attend.

Lyric Questions

Q: Are the official lyrics to Luke’s songs posted on the site?
A: Yes. Go to the music page, select music details for the album/EP/single you’re wanting to view the lyrics for, then tap the lyrics button for the song you’re looking for.

General Questions

Q: How can I share news about Luke’s upcoming music or tour?
A: Visit the free stuff page and choose the gallery of the platform you want to promote on.

Q: How do I change the name, email address, password, date of birth or gender for my profile?
A: Click the my account button in the menu, followed by account details to edit.